Policies & Legal

Terms of Service

These Terms govern your use of the Mobile Nails by Lulu website, customer account, online booking system, payment services, and mobile beauty services.

Effective Date: September 18, 2026

Welcome to Mobile Nails by Lulu. These Terms of Service (“Terms”) govern your use of the Mobile Nails by Lulu website, customer account, online booking system, payment services, and mobile beauty services.

By accessing our website, creating an account, booking an appointment, making a payment, or receiving services from Mobile Nails by Lulu, you acknowledge that you have read, understood, and agree to these Terms.

For purposes of these Terms, “Mobile Nails by Lulu,” “we,” “us,” and “our” refer to Mobile Nails by Lulu and the business operating under that name.

1. Our Services

Mobile Nails by Lulu provides professional mobile nail and personal beauty-care services at customers’ homes, offices, approved senior and assisted-living communities, and other approved locations within our service area.

Services may include manicures, pedicures, gel and acrylic nail enhancements, nail art, polish services, waxing, and other beauty services listed on our current Service Menu.

Our services are cosmetic and personal-care services only. They are not medical services, medical treatments, diagnoses, or substitutes for care provided by a licensed healthcare professional.

We reserve the right to modify, add, discontinue, or change services, pricing, service areas, and availability at any time.

2. Appointments, Booking & Confirmation

Appointments are subject to artist availability, service location, travel requirements, and the amount of time required to perform the services selected.

Customers are responsible for providing accurate information when booking, including their name, telephone number, email address, service address, selected services, and any other information reasonably necessary to schedule and perform the appointment.

Selecting an available date and time does not, by itself, reserve or confirm an appointment.

To reserve the selected appointment, the customer must complete the booking process and pay the applicable Mobile Service Charge. The Mobile Service Charge serves as the required deposit to secure and reserve the appointment.

An appointment is not confirmed, and the requested appointment date and time are not guaranteed until the Mobile Service Charge has been successfully paid and the customer receives confirmation from Mobile Nails by Lulu.

Until payment is successfully completed, the selected appointment date and time may remain available to other customers.

3. Mobile Service Charge & Reservation Deposit

Because Mobile Nails by Lulu travels directly to each customer, every appointment is subject to a Mobile Service Charge based upon the distance traveled to the service location.

The Mobile Service Charge also serves as the customer’s appointment deposit and is required to reserve the selected appointment date and time.

Our current standard Mobile Service Charges are:

  • 0–15 miles: $35
  • 16–25 miles: $45
  • 26–50 miles: $55
  • 51+ miles: $70

The Mobile Service Charge is separate from the cost of beauty services selected and is collected during the booking process.

The Mobile Service Charge is non-refundable once an appointment has been confirmed, except where otherwise required by law or expressly provided under our Cancellation and Rescheduling Policy.

When an appointment qualifies for rescheduling under our policy, the Mobile Service Charge may be transferred to the rescheduled appointment within the applicable 72-hour transfer period, subject to availability.

Travel distances are determined using the service address provided by the customer and Mobile Nails by Lulu’s designated point of origin.

Certain locations may require additional charges due to tolls, parking, access restrictions, extraordinary travel requirements, or other circumstances. Any such additional charges will be disclosed when reasonably possible.

4. Pricing & Checkout

Prices displayed on our Service Menu represent our current prices for the applicable services unless otherwise indicated.

The final amount due may include selected services, upgrades, add-ons, nail art, nail repairs, Mobile Service Charges, applicable taxes, voluntarily added gratuities, and other charges disclosed during checkout.

Customers will have an opportunity to review their selected services and applicable charges before completing their purchase.

We reserve the right to correct typographical, technical, pricing, or calculation errors.

5. Payment

Customers are responsible for payment of all services and charges associated with their appointments.

Payments may be processed through our website or through other payment methods authorized by Mobile Nails by Lulu.

Depending upon availability, accepted payment methods may include Visa, Mastercard, Stripe-supported payment methods, Venmo, Zelle, Cash App, Link, Google Pay, Apple Pay, and other payment methods we may authorize.

Availability of individual payment methods may change.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize payment of the charges associated with your booking or purchase.

6. Customer Accounts & Personal Profiles

Customers may create a personal Mobile Nails by Lulu account or customer profile to enhance their booking and service experience.

Customer profiles may contain information including contact information, date of birth, appointment history, purchase and service history, preferences, and other information voluntarily provided by the customer.

This information may be used to facilitate future appointments, maintain service and shopping history, personalize the Mobile Nails by Lulu experience, and, when appropriate, send birthday wishes or other communication permitted by the customer.

Customers are responsible for maintaining the confidentiality of their account credentials and for activity conducted through their accounts.

Our collection, storage, and use of personal information are further governed by our Privacy Policy.

7. Cancellations, Rescheduling & No-Shows

Mobile Nails by Lulu reserves dedicated appointment time and travel time for each confirmed customer. Customers should provide as much advance notice as possible when an appointment must be changed or canceled.

The Mobile Service Charge serves as the customer’s reservation deposit and is generally non-refundable after an appointment has been confirmed.

Subject to our Cancellation and Rescheduling Policy, an eligible Mobile Service Charge may be transferred to a rescheduled appointment within the applicable 72-hour transfer period.

Late cancellations, missed appointments, or situations in which a customer is unavailable or we cannot reasonably gain access to the service location when our artist arrives may result in forfeiture of the Mobile Service Charge and other amounts subject to our applicable cancellation policy.

A new Mobile Service Charge may be required before another appointment can be reserved.

Any additional cancellation, rescheduling, refund, or no-show terms disclosed during the booking and checkout process will apply to the appointment.

8. Customer Responsibilities & Appointment Access

Because Mobile Nails by Lulu comes directly to the customer, customers agree to provide a safe, clean, appropriate, and reasonably accessible environment in which services can be performed.

Customers are responsible for providing accurate information concerning the service location, including any necessary directions, gate codes, security procedures, parking requirements, building access, elevators, apartment or suite numbers, community access, or other information necessary for our artist to reach the appointment.

The customer should be present and ready to begin services at the scheduled appointment time.

Significant delays caused by the customer may require Mobile Nails by Lulu to shorten, modify, reschedule, or cancel the appointment to avoid negatively affecting appointments scheduled for other customers.

9. Health, Safety & Service Eligibility

Customers should inform their nail artist before services begin about any condition affecting their hands, feet, nails, or skin that could make the requested service inappropriate or unsafe.

For the protection of our customers and professionals, Mobile Nails by Lulu reserves the right to decline, discontinue, or modify a service when an artist reasonably believes performing the service may create a health or safety concern.

This may include visible signs of infection, open wounds, contagious conditions, significant skin irritation, or other circumstances that make performing the requested cosmetic service inappropriate.

Our artists do not diagnose medical conditions. When appropriate, customers may be advised to consult a qualified healthcare professional before receiving cosmetic services.

10. Allergies & Product Sensitivities

Nail, skin, waxing, adhesive, acrylic, gel, polish, and other beauty products may contain ingredients capable of causing allergic reactions, irritation, or sensitivity in some individuals.

Customers are responsible for informing their artist before services begin about known allergies, sensitivities, or previous adverse reactions to beauty or personal-care products.

Mobile Nails by Lulu may decline or modify a service when reasonably necessary to protect the health and safety of the customer or artist.

11. Minors

Services provided to minors may be subject to age restrictions and may require authorization or the presence of a parent or legal guardian.

Mobile Nails by Lulu reserves the right to establish minimum-age requirements for particular services, including waxing and nail-enhancement services.

12. Professional, Respectful & Safe Environment

Mobile Nails by Lulu is committed to providing a professional, respectful, comfortable, and safe experience for our customers and our team.

Customers and other individuals present at the appointment must treat our artists professionally and respectfully.

Mobile Nails by Lulu reserves the right to immediately decline or terminate an appointment due to harassment, threatening behavior, inappropriate conduct, unsafe conditions, illegal activity, intoxication that interferes with safely providing services, or other circumstances that reasonably jeopardize the safety or well-being of our artist or customer.

13. Service Results & Customer Satisfaction

Mobile Nails by Lulu strives to provide high-quality professional services and an exceptional mobile beauty experience.

Individual results and the longevity of services may vary based on factors including natural nail condition, skin type, previous treatments, medications or products, lifestyle, activities, aftercare, and adherence to recommendations provided by the artist.

Customers who believe there is a problem with a completed service should contact Mobile Nails by Lulu promptly so that we have a reasonable opportunity to evaluate the concern and determine an appropriate resolution.

14. Gift Cards, Promotions & Discounts

Gift cards, promotional offers, discounts, referral incentives, coupons, or special pricing may be subject to additional terms, expiration dates, service limitations, geographic restrictions, or eligibility requirements disclosed with the applicable offer.

Promotional offers and discounts may not be combined unless expressly authorized by Mobile Nails by Lulu.

15. Website & Online Booking Use

The Mobile Nails by Lulu website, online store, customer portal, and booking system are provided for lawful interaction with our business.

Customers may use our website to review services, create an account, maintain a customer profile, select services, schedule appointments, make payments, and access other features we make available.

Users may not attempt to interfere with or gain unauthorized access to our website, booking system, payment processing systems, customer accounts, security features, or other technology used by Mobile Nails by Lulu.

Fraudulent transactions, unauthorized account access, manipulation of pricing or booking systems, or use of our website for unlawful purposes is prohibited.

16. Intellectual Property

The Mobile Nails by Lulu name, logos, branding, website design, photographs, graphics, written content, service descriptions, marketing materials, videos, and other original materials are owned by or licensed to Mobile Nails by Lulu unless otherwise indicated.

These materials may not be copied, reproduced, distributed, modified, published, or commercially used without prior authorization, except where otherwise permitted by applicable law.

17. Third-Party Technology & Services

Mobile Nails by Lulu may use third-party technology and service providers to operate portions of our website and business, including website hosting, scheduling, customer relationship management, mapping and location services, communications, analytics, and payment processing.

Third-party services may be governed by their own terms of service and privacy policies.

Mobile Nails by Lulu is not responsible for interruptions or failures caused solely by third-party platforms or services outside our reasonable control.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Mobile Nails by Lulu will not be liable for indirect, incidental, special, consequential, or similar damages arising from use of our website, booking platform, or services.

Nothing contained in these Terms is intended to waive, restrict, or eliminate any consumer right, remedy, warranty, or protection that cannot lawfully be waived or limited under applicable law.

19. Circumstances Beyond Our Control

Because Mobile Nails by Lulu is a mobile service, appointments may occasionally be affected by circumstances outside our reasonable control, including severe weather, hazardous road conditions, traffic emergencies, vehicle problems, illness, emergencies, power or internet outages, building restrictions, or other unexpected events.

When circumstances prevent us from safely or reasonably completing an appointment, we will make reasonable efforts to communicate with the customer and arrange an appropriate resolution, including rescheduling when applicable.

20. Changes to These Terms

Mobile Nails by Lulu may periodically update these Terms to reflect changes in our services, technology, business practices, or applicable legal requirements.

Updated Terms will be posted on our website with a revised effective date.

Continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

21. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Customers receiving services in another state may also have rights and protections under the laws applicable in that jurisdiction.

Nothing contained in these Terms is intended to eliminate or restrict any legal right that cannot lawfully be waived.

Customer Checkout Acknowledgment

By completing your booking and paying the Mobile Service Charge, you acknowledge that the Mobile Service Charge serves as your appointment deposit and reserves your selected appointment date and time. Your appointment is not confirmed until the Mobile Service Charge has been successfully paid, and you receive confirmation from Mobile Nails by Lulu. By completing your booking, you also acknowledge that you have read and agreed to the Mobile Nails by Lulu Terms of Service, Cancellation & Rescheduling Policy, and Privacy Policy.

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