Cancellations & Change Policy

Cancellation, Rescheduling & Appointment Changes Policy

At Mobile Nails by Lulu, each appointment is individually reserved for you and includes dedicated travel time to your location. To provide reliable service to all of our clients, the following cancellation and appointment-change policy applies.

Appointment Confirmation & Reservation Deposit

Your requested appointment date and time are not confirmed or reserved until the applicable Mobile Service/Travel Charge has been paid in full.

The Mobile Service/Travel Charge serves as your reservation deposit and secures your appointment on our calendar. Until payment is received, the requested appointment time remains available for booking by other clients.

Rescheduling or Changing an Appointment

We understand that plans sometimes change. Clients may reschedule or modify an appointment by providing at least 24 hours’ notice before the scheduled appointment time.

When at least 24 hours’ notice is provided, your paid Mobile Service/Travel Charge may be transferred one time to a new appointment scheduled within 72 hours of the original appointment, subject to availability.

Changes to the service location may result in an adjustment to the Mobile Service/Travel Charge based upon the new location and travel distance. Any additional amount must be paid before the revised appointment is confirmed.

Cancellations

Appointments canceled 24 hours or more before the scheduled appointment time may be canceled without an additional cancellation fee; however, the Mobile Service/Travel Charge/reservation deposit is non-refundable.

Appointments canceled less than 24 hours before the scheduled appointment time are considered late cancellations. The Mobile Service/Travel Charge/reservation deposit will be forfeited and cannot be refunded or transferred to another appointment.

A new Mobile Service/Travel Charge will be required to reserve a future appointment.

Same-Day Changes

Same-day requests to change the appointment time, location, or scheduled services cannot be guaranteed and are subject to availability.

If a same-day change cannot reasonably be accommodated, the appointment may be treated as a late cancellation, and the Mobile Service/Travel Charge will be forfeited.

No-Shows & Unavailable Clients

If our nail professional arrives at the confirmed service location and the client is unavailable, cannot be reached, refuses service, or is otherwise unable to begin the appointment within a reasonable period of the scheduled time, the appointment may be considered a no-show.

The Mobile Service/Travel Charge will be forfeited, and any future appointment will require a new reservation and Mobile Service/Travel Charge.

Late Arrivals

Because Mobile Nails by Lulu operates on a scheduled mobile appointment basis, arriving late or being unavailable at the scheduled start time may reduce the amount of time available for your services.

We will make reasonable efforts to complete the services booked; however, services may need to be modified or shortened when a delay would affect another client’s scheduled appointment. The original service charges may still apply.

Changes Made by Mobile Nails by Lulu

In the uncommon event that Mobile Nails by Lulu must cancel or reschedule your appointment, you may choose to have your Mobile Service/Travel Charge transferred to the rescheduled appointment or refunded.

Mobile Service/Travel Charges

Mobile Service/Travel Charges are based upon the distance traveled from our Wilmington, Delaware service area:

• 0–15 miles: $35
• 16–25 miles: $45
• 26–50 miles: $55
• 51+ miles: $70

The applicable charge will be disclosed before checkout and must be paid to confirm the reservation.

Agreement to This Policy

By booking an appointment and paying the Mobile Service/Travel Charge, you acknowledge and agree to the Mobile Nails by Lulu Cancellation, Rescheduling & Appointment Changes Policy.

We appreciate as much advance notice as possible when your plans change. Our policy allows us to reserve sufficient travel and appointment time for every client while continuing to provide the private, convenient, personalized mobile experience that defines Mobile Nails by Lulu.

See also our Terms of Service and Privacy Policy.